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Troubleshooting

Red LED Light No Display

Please find below the steps involved:. Try the steps on this link first: https://help.themagicbrand.co/en-US/my-box-won-t-connect-how-do-i-fix-this-380174. If this didn’t fixed the issue, please try the steps below:

Device Freezes and Audio Issue

Please find below the steps involved:. If this doesn’t fix the issue, please try the steps below:

YouTube Not Working/Outdated

Please find below the steps:

Netflix Not Working/Outdated

Please find below the steps: