We try to be accessible on all forms of communication but the best way to ensure a timely response is via live chat or email. Our team is based out of San Diego, California and available via email and live chat 7am - 5pm PST Monday-Friday. You can re

We try to be accessible on all forms of communication but the best way to ensure a timely response is via live chat or email. Our team is based out of San Diego, California and available via email and live chat 7am - 5pm PST Monday-Friday. You can reach us via email hello@themagicbrand.co or submit a support request below.<a class="articleButton" data-hd-link-type="button" href="https://trymagicbox.com/pages/contact-us"><button>Submit a Support Request</button></a> If you prefer to call us directly during 7am - 5pm PST Monday thru Friday - please call us at +1 (619) 618-0901<div class="note-callout">Please note we are a small team and the phone may be in use so please leave a message if we do not answer immediately.</div>

How do I contact Magic Brands?

f you are interested in becoming an authorized retailer and/or commercial partner of Magic Brands, please complete our Wholesale Application (this helps us to ask you all the questions we have now, rather than later). Our team is interested in the fo

f you are interested in becoming an authorized retailer and/or commercial partner of Magic Brands, please complete our Wholesale Application (this helps us to ask you all the questions we have now, rather than later).Our team is interested in the following opportunities:<ul><li>Specialty Retailers </li><li>Brand Partnerships</li><li>Commercial Usage</li></ul>Please note that due to high volumes of enquiries, we can only respond if we wish to move forward with the opportunity.<a class="articleButton" data-hd-link-type="button" href="https://trymagicbox.com/pages/wholesale"><button>Complete Wholesale Application</button></a>

How do I become an authorized retailer/wholesale partner?

Our team is online and ready to help you.

Our team is standing by ready to help with any questions or requests you may have.

Our team is ready to assist you over the phone during our business hours of 7am - 5pm PST.

Due to volume it may take a few minutes to be connected with our support team.

Magic Box 2.0

Magic Link

YouTube Tutorials

Shop

Magic Brands

Contact Us

User Manual

How to Connect to Wifi

How to Connect to Vehicle's Carplay

How to Switch Your Wallpaper

How to Use Split Screen Feature

Update Software to the Latest Version

How to Move Applications Around

Add Maps to Home Screen

Pre-Downloaded Apps on the 2.0

How to Connect External Bluetooth Devices such as OBD2 and more!

How to Reorganize Widgets

How to Connect to Personal Hot Spot

Beware of Pin During Setup

How to Customize App Toolbar and Home Screen Widgets

How to Switch from Carplay to Magic Box 2.0

How to Download Applications

How to Delete Apps

Simple Settings App Functions

How to Customize Home Screen Widgets

Getting Started

Widescreen Not Displaying Correctly

Update Disney+ App

Maps Issue on Android Auto

How to Pair Remote with Magic Box 2.0 and Magic Box Lite

Troubleshooting

How to Screen Mirror

How to Connect to a Wifi Source

How to Quick Connect to Personal Hotspot

How to do Split Screen

How to Fix Speedometer

Adjusting Sound Loudness

Customize Home Screen, Widgets, and Move Apps

Connecting to Wireless Carplay

How to Change Wallpaper

How to Clear Background Apps

How to Use a SIM Card

Connecting External Bluetooth Devices such as OBD2 and more!

How to Update Software

How to Move Apps Around

How to Add Maps to Home Screen

How to Use a SIM Card - For AT&T sim card

How to Use a SIM Card - For Mint mobile APN settings

How to Use a SIM Card - For T-Mobile APN

Instructional Videos

How to Launch Carplay

How to Connect to the Internet

How to go from Netflix or Youtube to Carplay

How to go from Carplay to Netflix or Youtube

Red LED Light No Display

Device Freezes and Audio Issue

YouTube Not Working/Outdated

Netflix Not Working/Outdated

Magic Box Lite Software Update June 2023

How to Update Magic Box Lite to Latest Software

Software Updates

Magic Box Lite

How To Quickly Connect & Activate Personal Hotspot

How To Connect To Wireless CarPlay using The Magic Box

How To Connect The Magic Box to a Wifi Network

My box won't connect, how do I fix this?

How to Change Time & Date Settings

How To Manage and Delete Apps

How to Clear Apps to Reduce Background Cache

How To Customize The Startup Animation?

How To Split Screen Between Two Apps

How To Select Default Startup Screen Within The Magic Box

How To Download Apps That Are Not Available In Google Play Store

How To Connect The Magic Box To Your Car

How to Return to Your Factory Car Screen

Mirror Your Phone to Cars Display Screen

How To Access General Settings Within The Magic Box

Magic Box

How to Modify Settings to Fix Glitchy Screen

How to Fix Screen Resolution

How To Fix Frozen Screen, Touch Screen Not Working, or Steering Wheel Controls

How To Fix Magic Link Connection Issues

How to Fix Lagging Maps?

How to Fix Lag When Playing Music?

How To Setup The Magic Link For The First Time

How to Remove/Clear Bluetooth Devices from The Magic Link

Compatibility

Products & Applications

What carriers do you use?

Do you deliver to Military Post Offices APO?

My order says delivered but I have not received it, what do I do?

What countries do you ship to?

How much does shipping cost?

How do I track my order status?

How long will it take my order to arrive?

Shipping & Tracking

What payment options do I have?

Do you provide military discounts?

Can I purchase Magic Brands products in retail stores?

How do I cancel/change my order?

Ordering & Payments

How do I return/exchange my order?

What is the warranty policy?

Warranty & Returns

Can I change the shipping address once my order has been shipped?