- Choose Support Category Warranty & Returns
Products & Applications
How To Quickly Connect & Activate Personal Hotspot
How To Connect To Wireless CarPlay using The Magic Box
How To Connect The Magic Box to a Wifi Network
How to Change Time & Date Settings
How To Manage and Delete Apps
How to Clear Apps to Reduce Background Cache
How To Customize The Startup Animation?
How To Split Screen Between Two Apps
How To Select Default Startup Screen Within The Magic Box
How To Download Apps That Are Not Available In Google Play Store
How To Connect The Magic Box To Your Car
How to Return to Your Factory Car Screen
Mirror Your Phone to Cars Display Screen
How To Access General Settings Within The Magic Box
How to Modify Settings to Fix Glitchy Screen
How to Fix Screen Resolution
How To Fix Frozen Screen, Touch Screen Not Working, or Steering Wheel Controls
How To Fix Magic Link Connection Issues
Toyota Vehicles MUST READ
Shipping & Tracking
What carriers do you use?
Do you deliver to Military Post Offices APO?
My order says delivered but I have not received it, what do I do?
What countries do you ship to?
How much does shipping cost?
How do I track my order status?
How long will it take my order to arrive?
Ordering & Payments
What payment options do I have?
Do you provide military discounts?
Can I purchase Magic Brands products in retail stores?
How do I cancel/change my order?
Warranty & Returns
Warranty & Returns
How do I return/exchange my order?
Returns. You can return/exchange any item(s) within 60 days of the delivery date but you must have all the original packaging (box & components inside) to qualify. Products that have missing componen…
What is the warranty policy?
Magic Brands warranty obligations for the product you have just purchased (the "Product") are limited to the terms set forth in this document. Magic Brands warrants the Product against defects in mat…