How To Fix Magic Link Connection IssuesUpdated a month ago

Common Connection Problems

If you're experiencing a connection loop or Bluetooth pairing issues with your Magic Link device, don't worry! Our customer support data shows these are common issues that can usually be resolved with a few simple steps.

Step-by-Step Troubleshooting Guide

Basic Connection Reset (Solves most issues)

1. On your iPhone, navigate to Settings → General → CarPlay
2. Find and select your Magic Link device (it will have a similar name to the Bluetooth name)
3. Tap "Forget This Car"
4. Return to Settings → Bluetooth
5. Find your Magic Link device in the list and tap the (i) icon
6. Select "Forget This Device"
7. Turn off Bluetooth completely
8. Turn off WiFi completely
9. Restart your phone completely (power off and on)
10. Turn Bluetooth back on and wait for the Magic Link device name to appear
11. Tap to reconnect

Additional Steps for Persistent Issues

If the basic reset doesn't resolve your connection issues, try these additional steps:

1. Check for updates:

   • Make sure your Magic Link firmware is up to date
   • Update your phone's operating system to the latest version
   • Update the Magic Link app to the latest version

2. Power cycle your Magic Link device:

   • Unplug the Magic Link from your vehicle
   • Wait 30 seconds
   • Plug it back in and wait for it to fully start up

3. Check vehicle compatibility:

   • Some vehicles may require additional steps
   • Ford F-150, Toyota RAV4, RAM 1500, Chevy Silverado, and Jeep Grand Cherokee owners should check our vehicle-specific guides

Still Having Issues?

If you're still experiencing connection problems after trying these steps, our support team is here to help:

• Email us: [email protected]
• Call us: +1 (619) 618-0901
• Business Hours: Monday – Friday, 7:00 AM – 5:00 PM PST

When contacting support, please include:

• Your vehicle make and model
• Your phone model and OS version
• Magic Link model and when you purchased it
• A brief description of the issue you're experiencing

Most connection issues can be resolved with the steps above. Our support team has successfully helped hundreds of customers with similar issues!

Here's a quick video as well: