How To Fix Magic Link Connection Issues

Austin W. Updated by Austin W.

If you are getting stuck on the auto-connecting screen, we have a new software available. Please reach out via our contact form and select Software Update Request.

Occasionally, you may experience a connection loop while trying to connect The Magic Link to your phone via Bluetooth. No need to worry, you can try the following steps for me if you are still having issues? This has fixed most problems people may have.

  1. While in your mobile phone, navigate to Settings --> General --> CarPlay --> Select the Magic Link device (will be similar name to the bluetooth name" and select "Forget this car"
  2. While in your mobile phone, navigate to Settings --> Bluetooth --> Turn off bluetooth
  3. While in your mobile phone, navigate to Settings --> Wifi --> Turn off Wifi

Please then turn wifi and bluetooth back on. When you turn bluetooth on wait for the magic link bluetooth name to pop up and re-connect.

Here's a quick video as well:

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