How To Fix Magic Link Connection IssuesUpdated 6 months ago
Common Connection Problems
If you're experiencing a connection loop or Bluetooth pairing issues with your Magic Link device, don't worry! Our customer support data shows these are common issues that can usually be resolved with a few simple steps.
Step-by-Step Troubleshooting Guide
Basic Connection Reset (Solves most issues)
- On your iPhone, navigate to Settings → General → CarPlay
- Find and select your Magic Link device (it will have a similar name to the Bluetooth name)
- Tap "Forget This Car"
- Return to Settings → Bluetooth
- Find your Magic Link device in the list and tap the (i) icon
- Select "Forget This Device"
- Turn off Bluetooth completely
- Turn off WiFi completely
- Restart your phone completely (power off and on)
- Turn Bluetooth back on and wait for the Magic Link device name to appear
- Tap to reconnect
Additional Steps for Persistent Issues
If the basic reset doesn't resolve your connection issues, try these additional steps:
Check for updates:
- Make sure your Magic Link firmware is up to date
- Update your phone's operating system to the latest version
- Update the Magic Link app to the latest version
Power cycle your Magic Link device:
- Unplug the Magic Link from your vehicle
- Wait 30 seconds
- Plug it back in and wait for it to fully start up
Check vehicle compatibility:
- Some vehicles may require additional steps
- Ford F-150, Toyota RAV4, RAM 1500, Chevy Silverado, and Jeep Grand Cherokee owners should check our vehicle-specific guides
Still Having Issues?
If you're still experiencing connection problems after trying these steps, our support team is here to help:
- Email us: [email protected]
- Call us: +1 (619) 618-0901
- Business Hours: Monday – Friday, 7:00 AM – 5:00 PM PST
When contacting support, please include:
- Your vehicle make and model
- Your phone model and OS version
- Magic Link model and when you purchased it
- A brief description of the issue you're experiencing
Most connection issues can be resolved with the steps above. Our support team has successfully helped hundreds of customers with similar issues!
Here's a quick video as well: