Products & Applications
How To Quickly Connect & Activate Personal Hotspot
How To Connect To Wireless CarPlay using The Magic Box
How To Connect The Magic Box to a Wifi Network
How to Change Time & Date Settings
How To Manage and Delete Apps
How to Clear Apps to Reduce Background Cache
How To Customize The Startup Animation?
How To Split Screen Between Two Apps
How To Select Default Startup Screen Within The Magic Box
How To Download Apps That Are Not Available In Google Play Store
How To Connect The Magic Box To Your Car
How to Return to Your Factory Car Screen
Mirror Your Phone to Cars Display Screen
How To Access General Settings Within The Magic Box
How to Modify Settings to Fix Glitchy Screen
How to Fix Screen Resolution
How To Fix Frozen Screen, Touch Screen Not Working, or Steering Wheel Controls
How To Fix Magic Link Connection Issues
Toyota Vehicles MUST READ
Shipping & Tracking
What carriers do you use?
Do you deliver to Military Post Offices APO?
My order says delivered but I have not received it, what do I do?
What countries do you ship to?
How much does shipping cost?
How do I track my order status?
How long will it take my order to arrive?
Ordering & Payments
What payment options do I have?
Do you provide military discounts?
Can I purchase Magic Brands products in retail stores?
How do I cancel/change my order?
Warranty & Returns
- Choose Support Category
- Warranty & Returns
- What is the warranty policy?
What is the warranty policy?
Updated by Austin W.
Magic Brands warranty obligations for the product you have just purchased (the "Product") are limited to the terms set forth in this document. Magic Brands warrants the Product against defects in materials and workmanship for a period one (1) years from the date of original purchase ("Warranty Period") when the Product is purchased through an authorized reseller. If a defect arises and a valid claim is received by Magic Brands within the Warranty Period, at its option, Magic Brands will repair the Product or exchange the Product with a functionally equivalent new product. Magic Brands warrants repaired Products and replacement products provided hereunder against defects in materials and workmanship from the date of the repair or replacement for ninety (90) days or, if longer, for the remainder of the Warranty Period. If the Product is exchanged, the replacement product becomes your property and the Product becomes Magic Brands property. When a refund is given, the Product becomes Magic Brands property.