Products & Applications
Magic Box
Getting Started
How To Quickly Connect & Activate Personal Hotspot
How To Connect To Wireless CarPlay using The Magic Box
How To Connect The Magic Box to a Wifi Network
Troubleshooting
Instructional Videos
How to Change Time & Date Settings
How To Manage and Delete Apps
How to Clear Apps to Reduce Background Cache
How To Customize The Startup Animation?
How To Split Screen Between Two Apps
How To Select Default Startup Screen Within The Magic Box
How To Download Apps That Are Not Available In Google Play Store
How To Connect The Magic Box To Your Car
How to Return to Your Factory Car Screen
Mirror Your Phone to Cars Display Screen
How To Access General Settings Within The Magic Box
Magic Link
Shipping & Tracking
What carriers do you use?
Do you deliver to Military Post Offices APO?
My order says delivered but I have not received it, what do I do?
What countries do you ship to?
How much does shipping cost?
How do I track my order status?
How long will it take my order to arrive?
Ordering & Payments
What payment options do I have?
Do you provide military discounts?
Can I purchase Magic Brands products in retail stores?
How do I cancel/change my order?
Warranty & Returns
Contact Us
- Choose Support Category
- Shipping & Tracking
- My order says delivered but I have not received it, what do I do?
My order says delivered but I have not received it, what do I do?
Updated
by Austin W.
If the tracking information shows that your package was delivered, but you are unable to locate it please try to following:
- Check the shipping address entered at the time of purchase is correct.
- Look for a notice of attempted delivery (delivery card from postal company).
- Have yourself a good scavenger hunt around delivery location, put yourself in the shoes of the mailman.
- Check with your neighbors or leasing office to see if they accepted delivery on your behalf.
- Contact the delivery company with your tracking number to seek further clarification of where they left the package or if they have taken to a delivery center for you to pick up.
- Wait 48 hours, in rare cases packages may say delivered prior to arrival.
If none of the above works please contact our support team and submit a support request